Terms and Conditions [version: 1.0, updated: 26.1.2026]

These Terms and Conditions (“Terms”) govern access to and use of the Luvnio software platform (“Service”), operated by Luvnio (“we”, “us”, “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.


1. Description of the Service

Luvnio provides a cloud-based software-as-a-service (SaaS) platform for bug tracking, issue management, documentation, and related workflows.

The Service is intended for business and professional use only.


2. User Accounts and Responsibilities

You are responsible for:

  • maintaining the confidentiality of your account credentials,
  • all activity performed under your account,
  • ensuring lawful use of the Service.

You must not:

  • attempt unauthorized access, hacking, reverse engineering or interference,
  • upload malicious code, malware or harmful content,
  • use the Service for unlawful, abusive or fraudulent purposes.

3. User Content and Data Ownership

You retain full ownership of all data, content and materials uploaded, submitted or created within the Service (“User Content”).

You are solely responsible for all User Content.

Luvnio:

  • does not review, verify or moderate User Content,
  • is not responsible for the legality, accuracy or appropriateness of User Content,
  • assumes no liability for User Content uploaded by users.

You grant Luvnio a limited, non-exclusive right to process User Content solely for operating, maintaining and improving the Service.


4. Availability, Changes and Discontinuation

We reserve the right, at any time and at our sole discretion, to:

  • modify, suspend or discontinue the Service (in whole or in part),
  • remove or change features,
  • terminate the Service entirely.

This may occur at any time, including:

  • for business, technical or financial reasons,
  • if the Service becomes economically unviable,
  • if the company ceases operations,
  • or for any reason or no reason at all, without prior notice.

In all cases:

  • users are not entitled to compensation, damages or refunds (except where mandatory by law),
  • the sole remedy is discontinuation of use of the Service.

5. Data Loss and Backups

While reasonable technical and organizational measures may be used, no system is 100% secure or reliable.

Luvnio:

  • does not guarantee data availability, integrity or persistence,
  • is not responsible for data loss, corruption or deletion,
  • is not responsible for failed backups or restores.

Users are solely responsible for maintaining their own backups.


6. Downtime and Service Interruptions

The Service may be unavailable temporarily or permanently due to:

  • maintenance,
  • technical failures,
  • third-party service outages,
  • force majeure events,
  • cyber incidents.

Luvnio is not liable for:

  • service downtime or interruptions,
  • loss of access,
  • loss of business, revenue or profits.

7. Security, Hacking and Data Breaches

Although reasonable security measures may be implemented:

  • absolute security cannot be guaranteed,
  • hacking attempts, cyber attacks and unauthorized access may occur.

Luvnio is not responsible or liable for:

  • hacking incidents,
  • data breaches,
  • unauthorized access by third parties,
  • stolen, leaked or compromised data.

8. No Warranties – “AS IS”

The Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

All warranties are expressly disclaimed, including but not limited to:

  • fitness for a particular purpose,
  • uninterrupted or error-free operation,
  • accuracy or reliability of results.

No guarantees are made that the Service will meet your expectations or requirements.


9. Limitation of Liability

To the maximum extent permitted by law:

Luvnio shall not be liable for:

  • indirect, incidental, special or consequential damages,
  • loss of data, revenue, profits or business opportunities,
  • business interruption,
  • personal injury, illness or death,
  • legal, technical or operational issues arising from use of the Service.

Liability cap:

If liability cannot be excluded, Luvnio’s total liability shall not exceed the amount paid by the user for the Service in the twelve (12) months preceding the claim, or USD 100, whichever is lower.

Your sole and exclusive remedy is to stop using the Service.


10. No Legal, Medical or Professional Advice

The Service does not provide legal, medical, financial or professional advice.

Any information generated or stored within the Service is for informational purposes only and must not be relied upon as professional advice.


11. Prohibited Use in Critical Systems

The Service is not designed or intended for:

  • medical, life-support or safety-critical systems,
  • nuclear facilities,
  • emergency response systems,
  • any other critical systems.

Use in such environments is strictly prohibited.


12. Third-Party Services

The Service may rely on third-party services, infrastructure or integrations.

Luvnio is not responsible for:

  • third-party failures or outages,
  • acts or omissions of third-party providers.

13. Export Control and Sanctions (USA)

You may not use the Service if you are located in, or subject to, sanctions or embargoes imposed by the United States, European Union or other applicable authorities.

You agree to comply with all applicable export control and sanctions laws.


14. Termination by Users

You may stop using the Service at any time.

Termination does not entitle you to compensation or refunds, except where mandatory by law.


15. Arbitration Agreement (USA)

IMPORTANT – PLEASE READ CAREFULLY

Any dispute, claim or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court, except where prohibited by law.

Arbitration shall be conducted on an individual basis.


16. Class Action Waiver

You agree that:

  • claims may only be brought in your individual capacity,
  • you waive any right to participate in class actions, collective actions or representative proceedings.

17. Jury Trial Waiver

You expressly waive any right to a trial by jury.


18. Governing Law and Jurisdiction

  • For users in the European Union: these Terms are governed by the laws of the Republic of Slovenia and applicable EU law.
  • For users in the United States: these Terms are governed by the laws of the State of Delaware, excluding conflict of law rules.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.


20. Survival

Provisions relating to liability, disclaimers, arbitration, governing law and dispute resolution shall survive termination of these Terms.


21. Changes to the Terms

We may update these Terms from time to time.

Continued use of the Service after changes constitutes acceptance of the updated Terms.

For more information, please contact us via the Contact Us form or by email at: website@luvnio.com


22. Contact Information

If you have any questions regarding these Terms, please contact us via the Contact Us form or by email at: website@luvnio.com


By using Luvnio, you confirm that you have read, understood and agreed to these Terms and Conditions.